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Privacy Policy

We collect certain information or data about you when you use this website, including:

  • questions, queries or feedback you leave, including your name and email address if you place an order, send an email or use the Contact Us form;
  • your IP address and details of the version of web browser you used; and
  • information on how you use the site, using cookies and page tagging techniques.

All of this helps us to improve the software, improve the website by monitoring how you use it, and to respond to any feedback you send us.

We cannot personally identify you using your data, other than where you have explicitly provided your name and email address.

Where your data is stored

We store your data on our secure servers within Europe (UK and the Netherlands).

If you’ve purchased a licence for our software, your data will also be stored outside of Europe by our reseller, FastSpring, where it could be viewed by our staff or suppliers, so you might also want to check out FastSpring’s Privacy Policy too. By submitting your personal data, you agree to both policies.

We use cookies for storing session data too. The website will still function if you decide to block our cookies, however, cookies and javascript are required for purchasing.

Payment transactions are always encrypted. Always.

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data, so any data you transmit is at your own risk, however, we do have procedures and security features in place to try and keep your data secure once we receive it.

Rest assured, we won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites either. However, we may pass on your Personal Information to the appropriate authorities if we have a legal obligation to do so, or if we have to enforce the End User Licence Agreement for our software. This includes exchanging information with government departments and law agencies for legal reasons.

You can find out what Personal Information we hold about you, or ask us to correct it at any time by writing to us via the Contact Us page. You can also ask us to delete your Personal Information at any time. Please see below for details regarding deleting your Personal Information.

What happens to the Personal Information you provide during the order process

Your address details are required by FastSpring (our reseller) as part of their Fraud Prevention & Detections measures, however we’ve opted NOT to receive any customer address details. In fact, the only personal details we receive about you are your name and email address (or company name for commercial licences) so that we can issue a registration key for ClamXAV. If you contact us and ask us to look up your order details online, or change your Personal Information, we do need to log in to FastSpring’s server where your address details will be visible to our staff.

What happens to the information you provide while using ClamXAV

We may collect some technical information (non-personal) about your computer when you install your registration key, but this is just to let us activate your licence for ClamXAV.

Some anonymous information may be submitted by ClamXAV when it checks for updated versions of the software; this information is purely technical in nature and cannot be used to identify you. You can view the information being submitted in ClamXAV’s Update Preferences and you can also prevent it from being submitted by disabling the setting labelled Share anonymous info in that same preferences panel. This kind of information is only used to help us understand where ClamXAV is being deployed and where best to focus our development resources. Again, this information cannot be used to identify you.

From time to time, ClamXAV may detect suspicious activity on your system and offer to send files for further analysis. If you choose to upload them, these files will be submitted anonymously and stored in a secure temporary location on our servers, pending analysis. If the files prove to be malicious, they will be kept in our secure malware store; if they are found not to be malicious, they will be deleted from our servers. If any files are found to contain personal or sensitive information, they will be deleted from our servers. At our discretion, we may choose to share malicious files with the rest of the security community.

No other files, information or data are collected or transmitted while you use ClamXAV.

What happens to information you provide while submitting a diagnostics report via ClamXAV

When you send us a diagnostics report, certain information (including but not limited to listing the contents of your applications folder, downloads folder, startup items and scan/update log files) will be submitted to us and stored on our servers. This requires a very deliberate action on your part and cannot happen without your knowledge and express consent. We use this information solely to provide you with technical support and it may provide clues for improving ClamXAV’s malware detection. The diagnostics report will never be shared with third parties and will be deleted from our computers when it’s no longer being used to provide you with support.

Diagnostics reports submitted without a support reference number, or submitted without us having requested it via the helpdesk, will be deleted without inspection.

Deleting your Personal Information

You may ask us to delete your Personal Information at any time by sending a support request via the Contact Us page. If you do so, we will contact the original email address we hold on file for the order in question (to validate the request). We will then delete all Personal Information we hold about you prior to the end of your current subscription period, and will forward your request to FastSpring, so they can remove your details as well.

You must know that removing your Personal Information will cause the Service to end. It will stop ClamXAV from functioning, and it will make it impossible to register any new computers with your registration key. Removing your Personal Information will also prevent your subscription from auto-renewing.

Lawful Basis for processing your Personal Information

You provide consent to receive our email newsletter if you either click the checkbox during the order process indicating you would like to receive our newsletter, or if you submit your email address via the newsletter signup form on our website.

When you place an order for ClamXAV (or redeem a voucher code purchased through a reseller), you enter into a contract with us to provide you with a licence and registration key. It is necessary for us to process your Personal Information (name and either email address or business name) in order to generate a registration key which is unique to you. Without the registration key, the software will not function beyond the free trial period.

Who are we?

ClamXAV software written by Canimaan Software Ltd, (registered number SC500971) and having its registered office at The Capital Building, 2nd Floor, 12/13 St Andrew Square, Edinburgh, EH2 2AF, United Kingdom.

Online purchase and product fulfilment are through FastSpring, a trusted reseller of ClamXAV licences for Canimaan Software Ltd.
FastSpring’s address is 8 E. Figueroa Street, Santa Barbara, CA 93101 USA.

Updates to this privacy policy

The General Data Protection Regulation (GDPR) is still new and the ICO in the UK is still issuing new guidance about how the regulations should be followed. As such, there may be further updates to our privacy policy over the next few months.

We reserve the right to update this privacy policy at any time without giving prior notice. If you disagree with anything in this privacy policy, please discontinue your use of the services and software provided by Canimaan Software Ltd.

Last updated: 24th May 2018 to comply with GDPR