Clamxav sentry launch problems

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Clamxav sentry launch problems

Postby angrypants » Fri 06 Jan 2017 3:06 pm

Hi
I am finding more recently that it is taking an incredibly long time to launch Sentry. It shows in my menu bar greyed out waiting to go to black when it is ready to be used. It can take anything from 5 minutes to up to 20 minutes to complete. This was never the case previously in the free version, it would launch within an minute/or two.
It makes no difference if I launch it from Clamxav or from Quicksilver- it's still the same result. Any ideas what could be causing the delay.
Runnning Clamxav 2.1.1 on osx 10.7 macbook pro

madeye
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Re: Clamxav sentry launch problems

Postby Radar1968 » Fri 06 Jan 2017 7:01 pm

Sounds very much like the issue I had late last year:

viewtopic.php?f=1&t=4788

Check out what was written re my incident. Be interesting to see if the Clamd process is hogging your CPU. Check via Activity Manager.

Mine eventually went away but I did run a manual update which seemed to resolve the problem.

Hope this helps.

Radar.
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Re: Clamxav sentry launch problems

Postby alvarnell » Fri 06 Jan 2017 7:19 pm

If you check your Update Log, I think you will see the reason for the delay there. As Radar1968 pointed out, other users (including me) have been reporting similar experiences, which appear to be network or ClamXav server issues during the Virus Definitions Update phase of launching Sentry.
-Al-
--
21.5" iMac Quad-core i7 / Mac OS X 10.9.5, 10.10.5 & 10.11.6 / ClamXAV 2.14 (ClamAV® 0.99.2 update 20)
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Re: Clamxav sentry launch problems

Postby angrypants » Sat 07 Jan 2017 12:58 am

I have just had a look at the Sentry control log - I've copied what I saw and pasted it here

2016-12-25 03:16:05.402 ClamXav Sentry[407:5927] Installed Engine: 0.99.2
2016-12-25 03:16:05.420 ClamXav Sentry[407:5927] Bundled Engine: 0.0
2016-12-25 03:16:05.497 ClamXav Sentry[407:5927] Permissions look good on the scanning engine
2016-12-25 03:16:08.184 ClamXav Sentry[407:60b] starting clamd...
2016-12-25 03:16:54.645 ClamXav Sentry[407:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2016-12-25 03:34:47.213 ClamXav Sentry[407:60b] stopping clamd
[1] 444
[1] + Done killall -9 clamd
2016-12-26 02:00:34.037 ClamXav Sentry[607:5a27] Installed Engine: 0.99.2
2016-12-26 02:00:34.057 ClamXav Sentry[607:5a27] Bundled Engine: 0.0
2016-12-26 02:00:34.098 ClamXav Sentry[607:5a27] Permissions look good on the scanning engine
2016-12-26 02:00:34.099 ClamXav Sentry[607:60b] starting clamd...
2016-12-26 02:09:45.674 ClamXav Sentry[607:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2016-12-26 02:25:40.839 ClamXav Sentry[607:60b] Nighty night!
2016-12-26 02:26:19.622 ClamXav Sentry[607:60b] Wakey wakey!
2016-12-26 02:26:22.984 ClamXav Sentry[607:60b] Nighty night!
2016-12-26 02:42:31.153 ClamXav Sentry[607:60b] Wakey wakey!
2016-12-26 05:23:08.784 ClamXav Sentry[607:60b] stopping clamd
[1] 1105
2016-12-26 19:55:26.159 ClamXav Sentry[644:5b07] Installed Engine: 0.99.2
2016-12-26 19:55:26.191 ClamXav Sentry[644:5b07] Bundled Engine: 0.0
2016-12-26 19:55:26.193 ClamXav Sentry[644:5b07] Permissions look good on the scanning engine
2016-12-26 19:55:26.195 ClamXav Sentry[644:60b] starting clamd...
2016-12-26 19:56:02.358 ClamXav Sentry[644:60b] Sparkle Error: An error occurred in retrieving update information. Please try again later.
2016-12-26 19:56:02.396 ClamXav Sentry[644:60b] Sparkle Error (continued): The Internet connection appears to be offline.
2016-12-27 00:45:04.901 ClamXav Sentry[644:60b] Nighty night!
2016-12-27 01:26:06.854 ClamXav Sentry[644:60b] Wakey wakey!
2016-12-27 01:33:01.265 ClamXav Sentry[644:60b] Nighty night!
2016-12-27 01:39:59.031 ClamXav Sentry[644:60b] Wakey wakey!
2016-12-27 04:14:31.039 ClamXav Sentry[644:60b] stopping clamd
[1] 1804
[1] + Done killall -9 clamd
2016-12-27 21:05:26.189 ClamXav Sentry[845:5c07] Installed Engine: 0.99.2
2016-12-27 21:05:26.248 ClamXav Sentry[845:5c07] Bundled Engine: 0.0
2016-12-27 21:05:26.252 ClamXav Sentry[845:5c07] Permissions look good on the scanning engine
2016-12-27 21:05:26.355 ClamXav Sentry[845:60b] starting clamd...
2016-12-27 21:14:33.495 ClamXav Sentry[845:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2016-12-28 01:53:02.066 ClamXav Sentry[845:60b] Nighty night!
2016-12-28 02:21:02.107 ClamXav Sentry[845:60b] Wakey wakey!
2016-12-28 06:43:22.325 ClamXav Sentry[845:60b] stopping clamd
[1] 2162
2016-12-28 06:43:28.888 ClamXav Sentry[845:60b] clamd is not responding. Restart it...
2017-01-02 13:52:07.895 ClamXav Sentry[435:5927] Installed Engine: 0.99.2
2017-01-02 13:52:07.921 ClamXav Sentry[435:5927] Bundled Engine: 0.0
2017-01-02 13:52:07.923 ClamXav Sentry[435:5927] Permissions look good on the scanning engine
2017-01-02 13:52:08.060 ClamXav Sentry[435:60b] starting clamd...
2017-01-02 13:52:39.695 ClamXav Sentry[435:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2017-01-02 14:35:02.591 ClamXav Sentry[435:60b] Nighty night!
2017-01-02 15:39:26.985 ClamXav Sentry[435:60b] Wakey wakey!
2017-01-02 15:47:41.303 ClamXav Sentry[435:60b] Nighty night!
2017-01-02 18:16:00.074 ClamXav Sentry[435:60b] Wakey wakey!
2017-01-02 18:18:35.088 ClamXav Sentry[435:60b] Nighty night!
2017-01-02 19:12:19.289 ClamXav Sentry[435:60b] Wakey wakey!
2017-01-02 21:53:17.892 ClamXav Sentry[435:60b] Nighty night!
2017-01-02 23:00:21.251 ClamXav Sentry[435:60b] Wakey wakey!
2017-01-03 01:02:57.311 ClamXav Sentry[435:60b] stopping clamd
[1] 1917
2017-01-04 00:52:08.859 ClamXav Sentry[409:5907] Installed Engine: 0.99.2
2017-01-04 00:52:08.888 ClamXav Sentry[409:5907] Bundled Engine: 0.0
2017-01-04 00:52:08.951 ClamXav Sentry[409:5907] Permissions look good on the scanning engine
2017-01-04 00:52:09.025 ClamXav Sentry[409:60b] starting clamd...
2017-01-04 00:52:45.630 ClamXav Sentry[409:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2017-01-04 01:49:07.565 ClamXav Sentry[409:60b] stopping clamd
[1] 607
[1] + Done killall -9 clamd
2017-01-06 00:00:47.543 ClamXav Sentry[397:5a07] Installed Engine: 0.99.2
2017-01-06 00:00:47.565 ClamXav Sentry[397:5a07] Bundled Engine: 0.0
2017-01-06 00:00:47.608 ClamXav Sentry[397:5a07] Permissions look good on the scanning engine
2017-01-06 00:00:47.610 ClamXav Sentry[397:60b] starting clamd...
2017-01-06 00:09:10.607 ClamXav Sentry[397:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2017-01-06 03:01:45.703 ClamXav Sentry[397:60b] Nighty night!
2017-01-06 03:02:19.641 ClamXav Sentry[397:60b] Wakey wakey!
2017-01-06 03:02:28.992 ClamXav Sentry[397:60b] stopping clamd
[1] 911
2017-01-06 03:02:32.554 ClamXav Sentry[397:60b] clamd is not responding. Restart it...
2017-01-06 14:39:23.842 ClamXav Sentry[382:5927] Installed Engine: 0.99.2
2017-01-06 14:39:23.864 ClamXav Sentry[382:5927] Bundled Engine: 0.0
2017-01-06 14:39:23.867 ClamXav Sentry[382:5927] Permissions look good on the scanning engine
2017-01-06 14:39:24.049 ClamXav Sentry[382:60b] starting clamd...
2017-01-06 14:41:15.834 ClamXav Sentry[382:60b] stopping clamd
connect(): No such file or directory
[1] 423
launchctl remove error: No such process
rm: /tmp/clamd.socket: No such file or directory
[1] + Done killall -9 clamd
Error, can't connect to clamd through /tmp/clamd.socket.
2017-01-06 14:41:23.395 ClamXav Sentry[425:5827] Installed Engine: 0.99.2
2017-01-06 14:41:23.396 ClamXav Sentry[425:5827] Bundled Engine: 0.0
2017-01-06 14:41:23.445 ClamXav Sentry[425:5827] Permissions look good on the scanning engine
2017-01-06 14:41:23.491 ClamXav Sentry[425:60b] starting clamd...
2017-01-06 14:48:33.061 ClamXav Sentry[425:60b] -[ClamXavSentry_AppDelegate updaterDidNotFindUpdate:]
2017-01-06 17:04:54.669 ClamXav Sentry[425:60b] Nighty night!
2017-01-06 17:12:47.225 ClamXav Sentry[425:60b] Wakey wakey!
2017-01-06 17:27:08.562 ClamXav Sentry[425:60b] Nighty night!
2017-01-06 20:10:50.107 ClamXav Sentry[425:60b] Wakey wakey!

Does that make sense to anybody out there - thanks
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Re: Clamxav sentry launch problems

Postby alvarnell » Sat 07 Jan 2017 1:14 am

Not clear on why you were looking at that, but it all seems normal except for the one time when it was unable to check for a ClamXav app update via Sparkle.

I suggested before that you look at the freshclam.log which can be seen by selecting "Open Update Log" from the Sentry icon menu. There you can see what issues, if any, there were with checking the Official ClamXav definitions and ClamAV definitions. You can also compare the start times of each to see how long it spent trying to get to the ClamXav server.
-Al-
--
21.5" iMac Quad-core i7 / Mac OS X 10.9.5, 10.10.5 & 10.11.6 / ClamXAV 2.14 (ClamAV® 0.99.2 update 20)
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